Shipping and returns
Pucks ship from Toronto. If something is not right, we will sort it out.
Shipping
- Where we ship: Canada and the United States.
- Cost and timing: shown at checkout before you pay, with a tracking link by email once your order ships.
- Duties and taxes: sales tax is added at checkout where it applies. Orders to the United States may be subject to import duties.
Returns
- 30 days: if it is not for you, send it back within 30 days of delivery for a full refund of the product price.
- How: email hello@letsmoss.com with your order number and we will send return instructions.
- Refunds: go back to the card or wallet you paid with, usually within a few days of the return arriving.
Faulty or lost stones
- Faulty: if a stone, card or sprig does not read, we will replace it at no cost.
- Lost: use an emergency unlock to get back into your apps, then contact us about a replacement.